Welcome to ShellSwift.com. We appreciate your trust in our products, and our goal is to ensure your satisfaction with every purchase. Please read our Refunds and Returns Policy carefully to understand the processes and conditions for returns and refunds.
1. Eligibility
- Our policy covers the return and refund of physical products purchased directly from ShellSwift.com.
- Products purchased from third-party retailers must be returned to the original place of purchase.
2. Initiating a Return
- To initiate a return, please contact our customer support at [email protected] within 30 days of receiving your order.
- Provide your order number, reason for the return, and any supporting documentation or images.
3. Return Conditions
- The product must be in its original condition, unused, and in the original packaging.
- Returns are not accepted for products damaged due to customer negligence, misuse, or accidents.
4. Return Shipping
- Customers are responsible for return shipping costs, unless the return is due to a defective product or an error on our part.
- We recommend using a trackable shipping service to ensure the safe return of the product.
5. Inspection and Approval
- Once we receive your returned product, we will inspect it for eligibility.
- Approved returns will be processed for a refund or replacement.
6. Refund Process
- Refunds will be issued to the original payment method within 10 business days of the approval of the return.
- Shipping fees, if any, are non-refundable.
7. Defective or Incorrect Products
- If you receive a defective product or an item different from what you ordered, please contact us immediately.
- We will arrange for the return of the incorrect or faulty product at our expense and provide a replacement or refund.
8. Contact Information
- For any questions or concerns related to returns and refunds, contact our customer support at [email protected].
9. Fair Usage
- We reserve the right to deny returns or refunds for excessive or unreasonable return requests.
10. Changes to the Policy
- We may update this Refunds and Returns Policy periodically. Please check the effective date for the latest version.
By making a purchase on ShellSwift.com, you agree to and acknowledge the terms outlined in this Refunds and Returns Policy. We appreciate your understanding and cooperation. If you have any questions, please feel free to reach out to our customer support.